Privacy policy

What this policy covers

This policy describes information handled by the NatsuGame Collector app, this support website and the support mailbox.

Operator: Kenji Mizutani
Contact: smiledsword-works@yahoo.co.jp

Game progress and saves

Stage clears, unlocked stages, draw tickets and supported mid-game saves are stored on your device. There is no separate game account or cloud progress sync. Restore Purchases does not transfer progress or tickets to another device.

Deleting the app or resetting its data may remove these records. Please contact support before doing this to troubleshoot a problem.

Purchases through Apple

The app uses Apple services to obtain product prices, make purchases, verify purchase access and restore it. Payment and authentication details are entered through Apple. We do not ask for passwords or card numbers in support messages.

For information handled by Apple services, see Apple’s privacy information.

Information you send to support

We use your reply email address, message, optional screenshots and device, OS and app version details to respond, understand the issue and investigate bugs. Please send only what is needed.

The app’s copy-support-information action copies details such as app version, OS type and language to your device clipboard. Copying does not send them. Check the contents before pasting them into an email and sending it.

Support email is received through Yahoo! JAPAN. See LY Corporation’s privacy policy for its handling of information. We do not use support messages for advertising or newsletter sign-ups.

If you accidentally send a secret, tell us what type of information was sent without sending the secret again.

Visits to this website

This site has no advertisements, analytics scripts, login or input forms.

Cloudflare Pages hosts the site. Cloudflare processes IP addresses and connection or system information to deliver pages and protect its services. See Cloudflare’s privacy policy. Cloudflare is not used to process game purchases or store game progress.

Retention and privacy enquiries

Support emails and attachments are normally deleted within six months after an enquiry is resolved. Information needed for an investigation, dispute or legal retention requirement is kept only to the extent and for the period needed. Deleting device progress and deleting support emails are separate actions.

You can also contact the mailbox above with privacy enquiries. If identity verification is needed, we will explain why and request only the information necessary. Information held by external services is handled under their own policies.

Changes to this policy

If our handling of information changes, we will update this page and its revision date.