NatsuGame Collector · Preparing for release
NatsuGame Collector

Support

Help with purchases, restoring access and collecting stages.

Common questions

Why does changing the language not change the currency?

The purchase screen uses prices supplied by Apple. Currency depends on the App Store country or region, not the language selected in the app. If the currency or amount is unexpected, do not confirm the purchase. Contact us with the price, currency and message shown. Do not send your account password or verification codes.

What can I play for free?

Stage 1 of JUMP CIRCUIT, HARBOR ORIGIN and BOOST KART. You can replay them without a daily limit. Clearing a trial stage does not expand the free trial.

I bought Volume 1. Why are later stages still locked?

Your purchase opens Stage 1 of all 19 games. The first time you clear normal Stage 1–4, the next normal stage in that game opens if it is still locked. Draw tickets also unlock normal stages. There are no further payments to reach the remaining stages in Volume 1.

Does my trial progress count after purchase?

For each of the three trial games cleared on this device, you receive Stage 2 and one ticket once after your Volume 1 purchase is verified. Trial progress on another device does not transfer. New tickets are no longer awarded once all normal stages are unlocked.

Why did I not get another ticket?

After purchase, your first clear of a normal stage awards one ticket while normal stages remain locked in Volume 1. Replaying a cleared stage or clearing a Final does not award another ticket. Once all normal stages are unlocked, new ticket rewards stop; unused tickets remain saved. Tickets cannot be bought with money.

Where is the stage I unlocked in a draw?

Choose Play this stage on the result screen to start the stage you unlocked. The result also shows the game and stage number. When you reopen the screen, Latest result shows the saved result without using another ticket. You can also find the stage later in Collection.

Can I finish the collection without using draws?

Yes. After purchasing Volume 1, clear each game's normal stages in order to reach every normal stage. Clear all five normal stages in a game to open its Final. No stage is exclusive to a draw, and tickets are not sold.

I unlocked all five stages. Why is Final still locked?

Clear all five normal stages in that game to open its Final. Unlocking stages in a draw is not the same as clearing them. In MICRO CITY, completing each normal stage's objective counts as a clear.

My purchase is pending or awaiting approval.

Pending does not mean the purchase is complete. If parental approval is needed, check the purchase request from Apple. See Apple’s Ask to Buy instructions. If Check approval status is shown, use it to check the result. Only if the app offers another request, review the price before asking Apple again. If you still cannot proceed, contact us with the message shown. You do not need to delete the app or reset your save data.

I paid, but Volume 1 is still unavailable.

Please do not buy it again. Open the purchase screen and choose Restore purchases. If it says ‘No purchase found’, check that you are using the Apple Account used for the purchase. If it says ‘Restore could not complete’, check your connection and Apple Account. For ‘Restore result unconfirmed’, or if verification does not finish, contact us with the message shown. Do not delete the app, reset your save data or purchase again while the result is uncertain.

Will Restore Purchases bring back progress on another device?

Restore Purchases restores access to your purchase. Cleared stages, unlocked stages, tickets and supported mid-game saves are stored on the device. Restoring a purchase does not sync these records to another device.

Is there a subscription?

No. Volume 1 is a one-time purchase with no monthly fee or automatic renewal. The free trial has no daily play limit.

How do I ask about a charge or refund?

For Apple In-App Purchase charges and refunds, see Apple’s refund instructions. Apple decides whether a refund is approved. Restore Purchases does not restore paid access for a refunded purchase. If you have not received a refund but cannot play after paying, try Restore Purchases before buying again. Contact us if access is still missing.

Can I stop playing and continue later?

Games that support mid-game saves provide a save option in the game. Not every game can resume from any point. Force-quitting the app does not guarantee that your current position has been saved.

Should I reinstall if something goes wrong?

Please contact us before deleting the app or resetting data, as you could lose progress. Tell us what happened and what the screen showed.

Contact

smiledsword-works@yahoo.co.jp

Start with what happened and which screen you were on. If you can, include:

  1. Your device model and OS version
  2. The app version
  3. The game, stage and action just before the problem
  4. For a purchase issue, the message shown on screen

The email link opens your mail app; it does not send a message automatically. Replies are handled as enquiries are received. Please send additional details as a reply to your original email.

Do not send passwords, verification codes, private keys, card numbers, complete purchase receipts or complete save files. Hide names, email addresses and other personal details in screenshots.

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